Industry perspectives sessions

These specially-curated sessions include industry knowledge and best practices for all attendees. View our Cognizant subject matter experts >

Advances in digital pharmacy and the associated patient journey

June 15, 2022

12:15 PM ET

During the COVID-19 pandemic, many-if not most- U.S. households made the shift to online grocery shopping and delivery because of convenience. However, we are not seeing the same trend with pharmacy. According to Drug Channels Institute, from 2010 to 2020, the mail order pharmacy rate of 30-day prescriptions shrank by 22%. Seeing the opportunity presented by the COVID-19 pandemic, several venture capital-funded digital pharmacies sprung up over the last few years. These digital pharmacies differentiate themselves through better experience, transparent pricing and improved outcomes. This session will explore the advances in digital pharmacy and the associated patient journey.  We will look at the current players, technologies involved and impacts to pharmacy benefit utilization, the patient-pharmacist relationship and access to care.

Business value realization (BVR) as your digital transformation north star

June 15, 2022

2:00 PM ET

Healthcare organizations must embrace change to meet the demands of new industry regulations, competitors and consumer expectations. Yet large digital modernization projects often go over budget and under deliver.  On average, for every $1Bn invested in large digital projects, organizations waste $166M. This session will discuss how to launch and lead a successful program that aids in developing, tracking and managing value.

Business-driven payer/provider digital transformation

June 15, 2022

4:00 PM ET

Healthcare, driven by  policy, consumer behavior, technology and business model evolution, is simultaneously getting unbundled and rebundled. Payers have moved beyond traditional insurance products and are vertically integrated to deliver healthcare services. Health systems are moving beyond traditional spaces of care to providing integrated care at home and other settings. VC-funded digital startups are unbundling healthcare but providing omnimodal care in variety of service lines such as senior care, primary care, women's health, etc.  The upside of this innovation is improved patient experience and engagement, whereas the downside of this innovation is further fragmentation of care and health data. In this session we will discuss how health systems and health plans can provide an integrated experience through platforms and ecosystems.

Collaborating to improve the end-to-end digital health experience for consumers

June 14, 2022

1:30 PM ET

Digital health merges healthcare administrative and care delivery functions in a virtual manner. This essentially means that organizations need to think in terms of their broader ecosystems, not just about their own enterprises. When spanning multiple enterprises, clinical data and processes need dedicated attention and structured operating models to ensure that the processes are well coordinated and data is used in consistent manner- all while reducing operational risk. This session will present an integrated clinical operating model that will allow payers and providers to collaborate in order to facilitate an end-to-end digital health experience for consumers.

Effective Cost Management - Strategies to control administrative spend across the health system

June 16, 2022

12:30 PM ET

With rising costs, staffing shortages and additional regulatory burdens, identifying opportunites to outsource and automate administrative processes can provide significant cost savings. Learn how.

Embrace a cloud native operating model for Blue Card Modernization

June 16, 2022

3:30 PM ET

Blue Card Modernization is a major upcoming transformation within the Blues ecosystem. The initiatives forces the Blues to think outside the box and embrace a Cloud native operating model. The implications of this change is significant for IT as well as business. While there are many unknowns, Cognizant thinks that this presents a unique opportunity for the Blues to streamline their operating model as it relates to other Blues. In this session, Cognizant would discuss the principles to embrace the Cloud based model for Blue Card operations while minimizing overall program risk and optimizing the investments.

HL7 Da Vinci project overview

June 14, 2022

3:00 PM ET

Join us for an overview of the HL7 Da Vinci project. In this session we will provide an update on Da Vinci's priorities and the work they are doing to accelerate the adoption of HL7 Fast Healthcare Interoperability Resources (HL7® FHIR®) as the standard to support and integrate value-based care (VBC) data exchange across communities.

See also:

HL7 Da Vinci: prior authorization and patient cost transparency use cases

During this informative session, we will dive into Da Vinci prior authorization and patient cost transparency use case work that may be named in future regulations. Attendees will walk away with key insights on the current status, scope, priorities, milestones and challenges.

How will interoperability, price transparency and the No Surprises Act reshape healthcare?

June 15, 2022

12:15 PM ET

How will the government's broad-sweeping regulatory agenda affect payers, payviders, health systems, vendors, other players and even outsiders who want to disrupt the industry? In this session, we'll take a look at the threats and opportunities brought forth by the regulations across each industry segment and discuss some of the initiatives you may want to embark upon to take advantage of the change and heighten the relevance of your organization.

International healthcare

June 14, 2022

12:15 PM ET

Healthcare has undergone  tremendous change globally due to the pandemic. In this session, we will examine the predominant healthcare models around the globe and how it compares with healthcare in the United States.  What strategies could payers and providers adopt to gain entry into international markets? What capabilities are required?  What is Cognizant doing in terms of its products and services to support our clients international growth/expansion?

Optimize resource management across the health system to improve workforce and patient satisfaction

June 14, 2022

1:30 PM ET

The last two years have forced hospitals and health systems to re-think how to manage and schedule resources. Staff and provider resignations, and burnout are at an all-time high, and patient expectations have shifted as well. Re-thinking the way resources and scheduling is orchestrated can create greater efficiencies, improve provider and staff satisfaction, improve care and create happier patients.

Senior care: payers, providers and the strategies of digital health companies

June 16, 2022

1:30 PM ET

Seniors (persons over the age of 65) currently represent approximately 16% of the U.S. population-and their numbers are surging. In fact, according to the 2017 U.S. Census Bureau projections, one in every five residents in the U.S will reach retirement age by 2030. The healthcare needs of this population are significantly different from others, as seniors are more likely to have one or more chronic conditions, require more acute care and often need care for neurological conditions such as Alzheimer’s disease. Adding to the complexity of this growing issues is the additional need for mental health support to combat loneliness.   In this session, we will explore digital health strategies that payers, providers can adopt to address this “silver tsunami.”

The mindset shift from project to product: why change and why now?

June 14, 2022

12:15 PM ET

Healthcare companies are shifting from a project approach to a product mindset. Find out what this shift entails for your organization, and learn what changes-cultural, organizational, process-wide and technological- you need to undertake to successfully make the transition. In this session, we will discuss the business case for making this shift and some experiences of other companies who have made or are in the process of making this shift-all in an effort to help you understand the value and best approach to transition successfully.

Turning patient financial experience into a competitive advantage

June 16, 2022

1:30 PM ET

As enrollment in high deductible health plans continues to climb, patients' payments are becoming a bigger portion of provider revenue. This session will discuss how providers can deliver exceptional end-to-end patient financial experience, enhance patient satisfaction and build patient loyalty, resulting in increased revenue and market share.

Voice of the digital consumer:  research insights to shape experience strategies in 2021 and beyond

June 15, 2022

12:15 PM ET

As the shift toward value-based care continues, delivering consumer-centered care has emerged as a leading strategic objective for healthcare organizations. Investments in telehealth, mobility and remote patient monitoring are expanding. In addition, there is an increasing need for speed, “touchless” claims and reimbursement optimization-all while improving consumer financial responsibility and accountability.  This session will share insights from our exclusive research with Horses for Sources (HFS) on consumer preferences for digital; how these preferences have been impacted by the COVID-19 pandemic and key considerations to keep in mind as you prioritize future investments.

What's next for payer-provider collaboration?

June 14, 2022

3:00 PM ET

Payers are increasingly adopting new tactics to effectively engage with providers in order to deliver better patient outcomes. These tactics are focused on: 1) empowering providers with greater access to data and insights on their patients so that they can better serve those patients; 2) new channels of engagements to reimagine the provider experience and engagement with a goal to maximize provider revenues and reduce bad debt; 3) value-based models. In this session, we will discuss what we are observing in the market, with regards to these three strategies, and give examples of how we are helping clients in this space.

Why the human touch is still important in a digital patient engagement strategy

June 15, 2022

12:15 PM ET

Effective discharge planning remains a challenge for most   hospitals, impacting their reputation, brand loyalty, satisfaction, and bottom line. Re-thinking the discharge process, starting with check-in and coordinating a human and digital touch through post-discharge can allow hospitals to better manage care collaboration, patient   throughput and satisfaction.

Why your PDM platform transformation is destined to fail and why you should attempt it anyway

June 14, 2022

3:00 PM ET

Provider data costs the healthcare industry ~$2.8Bn per year due to regulatory changes, inefficiencies, errors and continually rising maintenance costs. Acquisitions, mergers and payer-provider convergence are some of the driving forces compounding the regulatory requirements for maintaining provider data accuracy. How can you avoid a 10% drop in revenue or a reduction in your Star Ratings score due to your transformation? These topics and more will be covered in this session.